Communication

UAA IT Services provides telephone infrastructure to the PWSC Valdez campus. Each employee is outfitted with a CISCO 8851 Voice Over Internet Protocol (VOIP) desk telephone.

Additionally, several courtesy VOIP phones are available for guest use throughout GHB common access areas.

• Local

  Internal calls: Dial 8 + the 7-digit extension of the user. You may also simply dial the last 5- digits. Example: 8786XXXX or 6XXXX

  In-State (907 area code): Dial 8 + the 7-digit telephone number (Example: 8555XXXX)

• Long Distance

  Dial 8 + 1 + Area Code + Phone Number (Example: 91208555XXXX)

  Access: Each department at PWSC is assigned a long distance telephone code. To make a long distance phone call from your desk VOIP phone, ask your supervisor for the appropriate code.

  Cost: Beginning in FY20, domestic long distance is included in the annual line charge per handset. International Long Distance charges will be billed to the department Fund/Org on file that is assigned to the handset used to make the call.

  View your bill online https://longdistance.uaa.alaska.edu. Contact the IT Technical Support Center to gain access.

• Voicemail Access
   

  1. Dial the Community Campus dial-in number (Valdez: 834-1695)
  2. Press * (don't expect a prompt)
  3. Enter your 7-digit extension number of your phone, followed by #.
  4. Enter your PIN, followed by #
• Greetings

  To re-record your voicemail greeting:

  1. Login to your voicemail box
  2. Press 4 for Setup Options
  3. Press 1 to change greetings
  4. Follow the prompts to listen to your current greeting and change the greeting as desired.
• Transferring

  You can transfer a call to another telephone in PWSC's or UAA's system, as well as off-site such as to a cellular phone.

  Transfer Process:

  1. Press Transfer soft key
  2. Dial number you want to transfer the call to.
  3. Optional: Announce call to receiving party
  4. Press Transfer soft key to complete the transfer
• Forwarding
   

  On your desk phone: Press the “Forward All” soft key and enter 8 plus the telephone number (ensure that you follow the dialing rules for external numbers).

  Ensure phone says “Forwarded to 9XXXXXXX” or “91XXXXXXXXXX” (where X=phone number)

• Conference Calls
   

  Your telephone can conference several parties together in what is known as an “ad-hoc” conference call.

  To start a conference call:

  1. Call or be called by your first party
  2. Press the More soft key
  3. Press the Confrn soft key
  4. Dial the number you want to conference with. If conferencing an external party, be sure to follow the dialing rules for external numbers.
  5. Press the Confrn soft key to complete the conference.
  6. Repeat steps 2 through 5 to add additional parties

  The number of parties that can be conferenced together via the telephone is limited by the model type. If you require higher density conference calls, IT Services recommends that you utilize Zoom or Microsoft Teams.

• Off-Campus Access
   If you plan to travel or work remotely, the PWSC IDT team can install CISCO Jabber on any laptop or computer. This program will allow you to receive and dial calls from a digital version of your work phone. Additional features include voicemail access, chat messaging, and directory information.